How to check your web host technical support

Most web hosting provider comes with Technical support and usually it is one of service package that web hosting company offer. And you see their advertise technical support function 24 hours a day, 7 days a week), all year around

You will be surprised at how often things go wrong at the most inconvenient of times such as your site shutdown suddenly.
Especially you have a good traffic or you run biz website.If your site shutdown means you loose a potential buyer or other think loose google adsense ads being displayed briefly you loose your money during inconvenient of times.

That’s why you want to know what the reason and want the problem fix and addressed immediately.

What kind of customer service and technical support do you want?

I want to know does its technical support function 24 hours a day, 7 days a week, 360 days all year around.I will not accept a host which does not have staff working on weekends or public holidays. Because a host advertises that it has 24/7 support does not necessarily mean that it really has that kind of support.

You can Test the water by calling at midnight or Test them out by emailing at midnight and on Saturday nights, Sunday mornings, public holiday etc. Check out how long they take to respond your call or email. And also you need to see if they are technically competent. And also if there’s problem you can also log down what problem is and how many times that needed to fix the problem.

Sure you need a solid technical support to back up your website and to back up your business and you would not want to buy web Host provider Company that run by people who only know how to sell and not fix problems.